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Terms and Conditions
These Terms and Conditions apply to you as “Guest” and STAY Short Lets Ltd as “Rental Agent”. STAY Short Let Ltd is a limited liability company registered in the Republic of Cyprus with company registration number HE 448565 and registered office at Dionysiou Solomou, 18, Ayia Napa, 5330, Famagusta, Cyprus.
These Terms and Conditions may be changed or updated from time to time and the latest version will be displayed on our web site.
Occupancy
It is agreed that no more than the maximum number of persons shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon the Guest which are referred to below.
Condition and Use of Property
The Property is provided in “as is” condition. Rental Agent shall use their best efforts to ensure the operation of all amenities in the Property, such as internet access, satellite or cable TV access or hot tubs, fireplaces as applicable. Rental Agent shall not be held responsible for such items failure to work, but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as hot tubs, pools, spas, fireplaces, decks, and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk.
Guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.
Refundable Damage Deposit
The Guest(s) are required to submit a Refundable Security Deposit as stated on the STAY Short Lets website. Upon the conclusion of this Agreement, the Lessor will refund the Security Deposit within 7 days, pending an inspection of the property and an assessment of electricity consumption. Access to the accommodation and the keybox code will be provided only after the deposit has been paid, even for late-night or early-morning arrivals. The Agent assumes no responsibility if the guest fails to settle the damage deposit, resulting in denied access to the accommodation. Additionally, the Agent cannot be held liable if unreachable after 23:00
Default
If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.
Assignment or Sublease
Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.
Risk of Loss and Indemnification
Guest agrees that all personal property, furnishings, personal affects and other items brought into the Property by Guest or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and Rental Agent shall not be responsible or liable for any reason whatsoever.
Guest hereby covenants and agrees to indemnify and hold harmless Rental Agent and their agents, owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, attorneys’ fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold Rental Agent harmless in all such cases.
Release
Guest hereby waives and releases any claims against Rental Agent, the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities.
Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility.
Entry and Inspection
Rental Agent reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters or other authorized persons. If Rental Agent has a reasonable belief that there is imminent danger to any person or property, Rental Agent may enter the Property without advance notice.
Unavailability of Property
In the event the Property is not available for use during the Rental Term due to reasons, events or circumstances beyond the control of Rental Agent, Rental Agent will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the Property with respect to occupancy capacity, location and value that meets the reasonable satisfaction of the Guest. If such replacement property cannot be found and made available, Rental Agent shall immediately return all payments made by the Guest, whereupon this Agreement shall be terminated, and Guest and Rental Agent shall have no further obligations or liabilities in any manner pertaining to this Agreement.
Cancellation
A) If you find it necessary to cancel your reservation, please be advised that the cancellation policy agreed upon at the time of reservation remains in effect. Our establishment does not have the authority to waive this policy under any circumstances. For inquiries regarding reimbursement resulting from your cancellation, we recommend consulting your travel insurance provider.
B) In the event of any issues arising with the property that are deemed to be the responsibility of the Lessor or Owner, thereby rendering it unsuitable for occupancy, the Lessor agrees to reimburse the guest for the duration of their impacted stay. However, if the Lessor promptly takes appropriate measures to rectify the issue, resulting in its resolution within 24 hours, the Lessor shall not be obliged to provide a refund. Alternatively, at the Lessor's discretion, a reasonable refund may be provided.
House Rules – TENANT(S) must READ, UNDERSTAND and AGREE with the following House Rules
1 - UTILITIES/TOWELS AND LINENS
The rent price includes all utility costs (electricity, gas, garbage disposal, etc.), sets of towels, and toiletries. Electricity at the property is FREE. However, EXCESS and UNREASONABLE electricity consumption will be charged at €0.36 per kWh. The free electricity allowance is sufficient to cover normal usage of the property, including air conditioning. Avoiding extra charges is simple just follow these simple instructions: Make sure that all doors and windows are closed in a room that an A/C is working, and switch off the A/Cs or lights when you are not using a room, and make sure that everything is off when you leave the property. Please find your electricity allowance in the property house rules link.
2 - THIS IS A SELF-CATERING ACCOMMODATION, we are not a Hotel. We provide only starters and guests are responsible for restocking any items and purchase everything that they will require during their stay. Edible items (oil, salt, pepper) and cleaning products are not provided. We provide linen and towels based on the number of people that have booked the accommodation.
3 - PARTIES/NOISE
The property enforces a strict no-party/noise violation policy to all its residents. Please use common sense with regard to others by not creating excessive noise. Loud music after 11:00 pm or gathering with extra guests, not reported in the initial booking, that will disturb the peace will be fined at €300. Please respect the neighbours.
4 - NO SMOKING
inside the property. Breaking this rule will result in a €200 fine. Smoking is only allowed in the outdoor spaces of the property.
5 - DAMAGES
If repairs are required as a result of your stay, we reserve the right to apply the full amount for those costs, plus any costs as quoted and attested to by a certified contractor in addition to the total rental amount that you originally paid to offset the additional incurred expenses as a result of your stay.
6 - CLEANING RULES
This is a self-catering accommodation, meaning that guests are responsible for cleaning the property during their stay and for leaving the property in good condition at checkout. The cleaning fee is a one-time linen/towel setup and cleaning service. If the property is left unusually messy (extra cleaning, unwashed dishes, food or garbage left in the unit, stains on furniture, walls, and floors), we reserve the right to apply an additional charge of €50 as part of our damage deposit policy for these expenses.
7 - EXTRA BEDS SHEETS AND TOWELS
If your reservation is 10 nights or longer, you can request an extra set of bed sheets and towels per guest at no charge. For reservations shorter than 10 nights, you can still request bed sheets and towels, but there will be an additional fee. Expect delivery within one day. Please note that to receive any items, you must request them from our staff or through the guest area. Guests are responsible for changing the bed sheets themselves as needed.
8 - MID-STAY CLEANING OR DAILY HOUSEKEEPING
You will be able to ask the management team for mid-stay cleaning or daily housekeeping services for an extra charge at any point in your reservation. Please note that we need to be informed at least 24 hours before.
9 - USE OF KEY RULES
Do not leave the key behind the door lock. All house entrance doors in Cyprus need a key to enter from the outside. This means that once the door is closed and the guest is outside the property, they can only open the door and get inside with the key. In addition, IF THE KEY IS LEFT AT THE BACK OF THE DOOR, the spare key will not work from the outside, as a result, a locksmith should come on-site and replace the entire lock and keys and the guest is responsible for paying his fee on the spot.
10 - YOUR KEY MUST BE ALWAYS LEFT IN THE KEY BOX
Always store the key we provide in the key box when you leave the property to avoid being locked outside the property. If the guest is locked out of the property and the key is missing from the key box they will be charged a minimum €30 call-out fee for transportation and handling costs or locksmith costs. Please keep in mind that this is not a hotel with 24/7 reception and that our offices might be far from the accommodation.
11 - KEYS or ACCESS CARD
If a key/Card is not returned and/or damaged, the following fees will occur: €10 for a new key or €15 for a new card. Toilet paper MUST be thrown in the BIN, not in the toilet. If you dispose of paper in the toilet could block the pipes and cause inconvenience during your stay. Please throw all your waste in the bin. If the pipes get blocked and a plumber is needed the guests will have to cover the damage.
12 - USE OF TOWELS
Please use the towels as intended. DO NOT use the towels at the beach, to wipe makeup or the floor. A charge of €25 will apply for every destroyed towel.
13 - FURNITURE Please do not move furniture around during your stay.
14 - RESPECT THE PROPERTY
Please treat the property with respect so that others may also enjoy their holidays after you. It is the RESPONSIBILITY of all members of your party to conduct themselves in a reasonable and responsible manner.
15 - HYGIENE & PESTS
Please, do not leave food or rubbish that may attract pests. The humid and warm weather conditions in Cyprus are ideal for pest development, including mosquitoes, ants, and cockroaches. While all our properties are treated regularly by a professional pest control company, it is inevitable that you might come across pests during your stay. It mostly depends on how you use the property during your stay if you will see pests or not, so please avoid creating conditions that may attract pests. No refunds will be given for insect sightings.
16 - MAINTENANCE
Please understand that we depend on the property maintenance team for most general “fix-it” requests. We ask that all our guests be patient and understanding in regard to this. If a previous guest has damaged something minor and we were unable to fix it before check-in, it will be reported to our management team, but the repair depends on the maintenance team’s schedule. Examples: blinds, curtains, and lightbulbs fall under the “nonemergency” maintenance category and won’t be completed until they’ve addressed any emergency requests around the property first.
17 - EARLY CHECK-INS are not guaranteed. If you require an early check-in, please contact the management team and they will inform you about availability.
18 - LATE CHECKOUTS must be approved by the management team. Staying past the 11 am checkout time without approval will result in being charged the next night’s fee at full price.
By booking this unit, you have read, understood, and agreed to all these house rules.